Shipping policy
At Vivyra, we are committed to delivering your beauty essentials safely and efficiently across India. Please read our shipping policy carefully before placing your order.
1. Shipping Coverage
We currently ship across all serviceable locations in India.
2. Order Processing Time
• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Orders placed during launches, promotions, or high-volume periods may require additional processing time.
• Once your order is shipped, you will receive a confirmation message/email with tracking details.
3. Delivery Timeline
Estimated delivery time after dispatch:
• Metro Cities: 2–5 business days
• Non-Metro Cities & Towns: 4–7 business days
• Remote Areas: 5–10 business days
Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Free shipping may be offered on select products, offers, or minimum order values during promotional periods.
5. Order Tracking
• Once your order is dispatched, you will receive a tracking link via SMS/email.
• Tracking information may take up to 24 hours to reflect in the courier system.
6. Incorrect Shipping Information
Please ensure that your shipping address and contact number are accurate at checkout.
Vivyra will not be responsible for delivery issues arising due to incorrect or incomplete address details provided by the customer.
7. Delivery Attempts
Our courier partners may attempt delivery up to 2–3 times. If the order is undelivered due to unavailability or incorrect details, it may be returned to us.
8. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered:
• Please do not accept the delivery if visibly damaged.
• If accepted and damage is found inside, contact us within 48 hours of delivery with clear photos and order details.
We will assist you with the next steps.
9. Delays
While we strive for timely delivery, Vivyra is not liable for delays caused by courier partners, natural calamities, strikes, or unforeseen logistical issues.
10. Contact Information
For any shipping-related queries, please contact us at:
support@vivyra.com
1. Shipping Coverage
We currently ship across all serviceable locations in India.
2. Order Processing Time
• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Orders placed during launches, promotions, or high-volume periods may require additional processing time.
• Once your order is shipped, you will receive a confirmation message/email with tracking details.
3. Delivery Timeline
Estimated delivery time after dispatch:
• Metro Cities: 2–5 business days
• Non-Metro Cities & Towns: 4–7 business days
• Remote Areas: 5–10 business days
Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Free shipping may be offered on select products, offers, or minimum order values during promotional periods.
5. Order Tracking
• Once your order is dispatched, you will receive a tracking link via SMS/email.
• Tracking information may take up to 24 hours to reflect in the courier system.
6. Incorrect Shipping Information
Please ensure that your shipping address and contact number are accurate at checkout.
Vivyra will not be responsible for delivery issues arising due to incorrect or incomplete address details provided by the customer.
7. Delivery Attempts
Our courier partners may attempt delivery up to 2–3 times. If the order is undelivered due to unavailability or incorrect details, it may be returned to us.
8. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered:
• Please do not accept the delivery if visibly damaged.
• If accepted and damage is found inside, contact us within 48 hours of delivery with clear photos and order details.
We will assist you with the next steps.
9. Delays
While we strive for timely delivery, Vivyra is not liable for delays caused by courier partners, natural calamities, strikes, or unforeseen logistical issues.
10. Contact Information
For any shipping-related queries, please contact us at:
support@vivyra.com
Whatsapp number 9156160899